Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to tl999, Bangladesh's trusted online gaming destination. This Privacy Policy explains how tl999 collects, uses, stores, shares, and protects the personal information you provide when you use our website, games, and related services. By accessing or using tl999, you agree to the practices described in this document. If you do not agree, please discontinue use of the platform immediately.

This policy applies to all users who register or otherwise interact with tl999, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We are committed to handling your data responsibly, transparently, and in accordance with fair information practices. Players must be aged 21 or above to use our platform.

2. Information We Collect

When you create an account, make a deposit, place a bet, or contact our support team, tl999 may collect the following categories of personal information:

• Identity information — full name, date of birth, nationality, and a copy of a government-issued ID for verification purposes.
• Contact information — email address, mobile phone number, and residential address.
• Financial information — payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Technical information — IP address, browser type and version, device model, operating system, time zone, cookies, and session activity logs.
• Gameplay data — wagering history, game preferences, bonus usage, responsible gaming tool settings, and support interactions.

3. How We Use Your Information

tl999 uses the personal information we collect strictly for the following legitimate purposes:

• Account registration, identity verification (KYC), and ongoing account management.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Providing customer support, responding to disputes, and investigating irregular account activity.
• Sending transactional notifications, responsible gaming alerts, and service updates relevant to your account.

4. Legal Basis for Processing

tl999 processes your personal data on the following lawful grounds: (a) contractual necessity — to provide the gaming services you have signed up for; (b) legal obligation — to comply with applicable anti-money laundering and identity verification requirements; (c) legitimate interests — to detect fraud, ensure platform security, and maintain game integrity; and (d) consent — for any marketing communications you have opted into.

You have the right to withdraw your consent at any time where processing is based on consent. Withdrawal of consent does not affect the lawfulness of any processing carried out before you withdrew consent.

5. Cookies and Tracking Technologies

tl999 uses cookies and similar tracking technologies to improve your experience, maintain your session, and understand how users interact with our platform. The types of cookies we use are as follows:

• Essential cookies — required for core platform functionality such as login sessions, security tokens, and navigation.
• Analytical cookies — used to measure site performance, page visit frequency, and error tracking. These help us fix issues faster.
• Preference cookies — store your settings such as language selection and display preferences so you do not need to reconfigure them on each visit.

6. Data Sharing and Disclosure

tl999 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances: (a) with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) strictly to process your transactions; (b) with identity verification and KYC service providers who assist us in confirming your eligibility to use the platform; (c) with our technical infrastructure partners who host, maintain, and secure our platform under binding confidentiality obligations; and (d) where required by applicable law, court order, or to protect the rights, property, or safety of tl999, our users, or the public. All third-party partners are contractually required to process your data only for the agreed purpose and to maintain appropriate security measures.

7. Data Retention

tl999 retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet legal, regulatory, audit, and dispute-resolution obligations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to meet anti-money laundering obligations.
• Transaction records are retained for seven years for financial audit purposes.
• Technical logs (IP addresses, session logs) are retained for up to twelve months from the date of generation.

8. Security Measures

tl999 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls and authentication protocols for internal staff, regular security assessments, and a dedicated incident response process.

While we employ strong security practices, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your tl999 account and to enable any available two-factor authentication options to further protect your access.

9. Your Rights and Choices

As a tl999 user, you have the following rights with respect to your personal data: the right to access a copy of the personal information we hold about you; the right to correct any inaccurate or incomplete information; the right to request deletion of your personal data, subject to our legal retention obligations; the right to restrict or object to certain processing activities; and the right to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact our support team at the email address provided in the Contact section below.

10. Children and Age Restriction

tl999 is strictly an adults-only platform. Access is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a user who is under 21, that account will be immediately suspended and the associated data deleted.

Parents and guardians are encouraged to use device-level parental controls to prevent underage individuals from accessing online gambling platforms. If you suspect that a minor has created an account on tl999, please notify us immediately through our support contact so we can take prompt action.

11. Changes to This Policy

tl999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or through an in-platform notification. Your continued use of tl999 after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we handle your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tl999 handles your personal data, you are welcome to reach our data support team. We aim to respond to all enquiries within five business days (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link)